Contact Us

We're here to help.

If you have questions about a product, an existing order, shipping, returns, or anything else related to Casavielle, please contact our customer support team.

Customer Support

Email: service@casavielle.com

When contacting us about an existing order, please include your order number and the email address used to place the order. This helps us locate your order and respond more efficiently.

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.

Business Information

Casavielle
Operated by Jinan Yaoqiu Trading Co., Ltd.

Business Address:
Room 202C89, Building 20, Liandong U Valley China Computing Valley Future Intelligent Manufacturing Center, No. 4568 Kejia Road, Suncun Subdistrict, High-tech Zone, Jinan, Shandong, China

For returns, please contact us before sending any item. Do not send returns directly to the business address above unless our customer support team specifically instructs you to do so.