Frequently Asked Questions

Find answers to common questions about shopping with Casavielle.

Where does Casavielle ship?

We currently ship to customers within the United States.

How much does shipping cost?

Our standard shipping fee is USD $5.99 per order, unless a different shipping offer or rate is displayed at checkout.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long will delivery take?

After your order has shipped, delivery is generally estimated at 5–12 business days.

This means the typical total estimated time from ordering to delivery is approximately 6–15 business days.

Delivery times are estimates and can occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.

How can I track my order?

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for the carrier's tracking information to become active.

Can I change my shipping address?

If you entered an incorrect shipping address, contact us as soon as possible at service@casavielle.com.

We will try to help, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

What is your return policy?

You may request an eligible return within 30 days of receiving your order.

Please contact service@casavielle.com before returning anything so that we can review your request and provide return instructions.

What if my order arrives damaged or incorrect?

Please contact us at service@casavielle.com as soon as reasonably possible.

Include your order number and photographs showing the issue when applicable. Our customer support team will review the situation and assist with an appropriate resolution.

When will I receive my refund?

Once an approved return has been received and inspected, we will notify you about the refund status.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order.

We will try to accommodate your request, but cancellation cannot be guaranteed after processing or shipment has begun.

How can I contact Casavielle?

For product, order, shipping, return, or other customer service questions, contact:

Email: service@casavielle.com

We aim to respond within 1–2 business days.