Return and Refund Policy
We want you to have a clear and straightforward experience when shopping with Casavielle. This policy explains how returns, refunds, damaged items, and order issues are handled.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
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In the same condition in which you received it
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Unused or unworn, where applicable
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In its original packaging where reasonably possible
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Accompanied by proof of purchase or your order information
Starting a Return
Before returning an item, please contact us at:
Include your order number, the item you wish to return, and the reason for the return.
If your return request is accepted, our customer support team will provide the appropriate return instructions and return address.
Please do not send a return to our business address without receiving return instructions from us first.
Items returned without prior authorization may not be accepted or may experience processing delays.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise eligible for a seller-paid return, customers are generally responsible for return shipping costs associated with returns based on preference or change of mind.
Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at service@casavielle.com as soon as reasonably possible.
Please include your order number and photographs showing the issue when applicable. We will review the information and work with you on an appropriate resolution.
Non-Returnable Items
For health, hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened or used.
Products marked as final sale or otherwise identified as non-returnable before purchase may also be excluded from standard returns, except where applicable law provides otherwise.
If you are unsure whether your item is eligible, contact us before returning it.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
After a refund is issued, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at service@casavielle.com.
We will try to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered processing or shipment.
Contact Us
For questions about returns or refunds, please contact:
Email: service@casavielle.com